DESIGN THINKING EXPECTATIONS

Leading universities across the globe, including Kingston University, are teaching design thinking. What is so vital about design thinking? Designers’ processes can assist us in extracting, learning and applying their expertise to answer problems creatively in our lives and businesses. The design thinking approach has been adopted by the world’s leading brands such as Apple, Samsung, Amazon, and other leading institutions. 

As I entered the design thinking class, I had a list of my expectations. The expectations are listed below:

Expect challenges…

As an adult, with knowledge and skills, I equated myself to a young elementary school learner who spends their entire day trying to learn new things. True to my expectations, the design thinking process and its contemporary application challenged me. It was difficult. I embraced the challenge and quite grasped the content of design thinking.

Expect Learning…

I expected to learn about design thinking, but to my surprise, I learned more than that. I learned about others and myself. I learned how to push my creative boundaries through brainstorming and collection of ethnographic data through interviews, observations, and questionnaires. Feedback from my prototype should not act as a disappointment but rather as a gift. From the above, I learned that empathy is a two-way highway.

Expect Ambiguity…

Design thinking cannot be accomplished in one or two classes; it is a culture changer trying to mould a person’s attributes to be more creative and an innovator. During the course, my design thinking mood meter that assisted me to recognize and embrace confusion and dissonance is presented below.

In a nutshell, it requires great design thinkers to observe the world in detail and notice gaps that others would not identify. Any ideas the individual might have learned must be set aside, and learn to understand and identify with consumer needs. This way in my future career, I will be capable of producing desirable solutions that consumers did not know existed. A day filled with challenges, learning, and ambiguity was worth experiencing.

References

Course: Design Thinking – The Beginner’s Guide:

https://www.interaction-design.org/courses/design-thinking-the-beginner-s-guide

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